Clifford Anderson - Technical Support Manager

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SKILLS PROFILE

Tech Support guy with over 25 years experience in technical support. Early experience in PCB development, extensive experience with firmware, software and high-level system configuration. Eight years experience in management.

EMPLOYMENT

Locksmith

- Bill's Lock & Key LLC, Cothrons Security Professionals, and Dentwizard International - March 2014 to June 2018

Homes and Businesses

High Technology Locks

Vehicles

Shop work

Care Provider

- Brother - Phil - June 2013 to March 2014
Brother dying of cancer, provided care.

Tier II Technical Support Liaison

- FreightWatch International - May 2010 to June 2013
Liaison to the Engineering Development Team for CDMA 1X and GSM/GPRS GPS tracking products. Supported C3 divisions in Europe, Asia, Africa, Australia and South America. Kept track of Zendesk tickets.

Technical Support Specialist

- Ringdale, Inc - March 2006 to May 2010

Technical Support Manager

- NLynx Technologies - Acquired by Ringdale - August 7, 2002 to March 2006
Provide troubleshooting, configuration, and pre-sales support for all products: firewalls, terminals, printers, controllers, emulation cards, and thin clients. Beta Management for 4 Linux based thin clients. Negotiated contracts with OEM customers. Supervised Technical Support Engineers.

Technical Support Manager

- NLynx Systems - Internal buyout by NLynx Technologies - November 1997 to August 2002
Managed Technical Support Group of 9 Specialists that provided troubleshooting, configuration, and pre-sales support for all products: firewalls, terminals, printers, IBM Mainframe and AS/400 Midrange controllers, emulation cards, and thin clients. Used PuTTY, Ipconfig, Ifconfign, NETSTAT, Traceroute and Wireshark to troubleshoot networking problems.

Sustaining Engineer / Project Engineer

- Andrew Corporation - Spun off to become NLynx Systems - July 1989 to November 1997

Technical Support Engineer

- KMW Systems Corporation - Acquired by Andrew Corporation May 1985 - July 1989
Provided troubleshooting, configuration, and pre-sales support for IBM Mainframe and Midrange protocol converters.

Engineering Technician

- Datapoint Corporation - March 1981 - April 1985
Took engineering schematics and built memory and keyboard/display printed circuit boards to production.

EDUCATION

EXPERIENCE

Programming:
8080, 6502, 186, Z80, 68020, 8X305, JCL, HTML, CSS, PCL
Operating Systems:
DOS, Windows 3.1, Win95, Win98, WinXP, Win2000, VMS, OS2, Mac, OS/400, SSP, Unix, Linux, and FreeBSD.
Training/Educational Courses: